Hampshire Trust Bank taps Ping Identity to improve customer experience

Hampshire Trust Bank (HTB) has partnered with Ping Identity to improve its monitoring, optimisation and alerting protocols.

The new tech will aid in customer experience, says HTB

According to the vendor, the software will help HTB provide a “seamless user experience” and will be rolled-out across services throughout 2020.

Russ Fitzgerald, CIO at the bank, says that the deal is an example of its constant evolution when it comes to its digital propositions.

He adds that the firm chose Ping Identity because the vendor provides “a range of services” which he believes will underpin the bank’s growth plans for the next few years.

Colorado-based Ping Identity provides identity management and self-hosted identity access management systems.

In 2017 it was selected by the UK’s Competition and Markets Authority (CMA) as the provider of identity management systems for its Open Banking roll-out.

A year later it acquired API cybersecurity company Elastic Beam, its second purchase since the buying of UnboundID just months after it was acquired by Vista Equity Partners in 2016.

HTB was founded 1977 but moved into the banking space in 2014. It provides asset finance, property finance and commercial mortgages to UK customers. It also offers savings accounts to individuals and businesses.

For its technology, it’s a broad user of Phoebus Software’s products. Phoebus supports HTB’s savings, deposit accounts, and origination and servicing of the entire asset finance, property development finance and deposits.

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The bank also uses Phoebus’ general ledger module.

HTB signed a deal with MatsSoft to develop its digital customer experience offering at the tail end of 2018.