Call Center AI Market to Get a New Boosts | IBM, Google, Microsoft

Latest released the research study on Global Call Center AI Market, offers a detailed overview of the factors influencing the global business scope. Call Center AI Market research report shows the latest market insights, current situation analysis with upcoming trends and breakdown of the products and services. The report provides key statistics on the market status, size, share, growth factors of the Call Center AI.

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The increasing service sector and e-commerce, technological developments in cloud computing, and a growing emphasis on customer-centric services are the key factors expected to grow the call center AI market utmost for the forecasted period. According to Canam Research, 78% of contact centers in the U.S. report plans to deploy artificial intelligence in their contact center in the next 3 years. Top uses of artificial intelligence include bots, self-service, and AI for quality management.

Some prominent players: IBM (United States), Google (United States), Microsoft (United States), Oracle (United States), SAP (Germany), AWS (United States), Nuance Communications (United States), Avaya (United States), Haptik (India), Artificial Solutions (Spain), Zendesk (United States), Conversica (United States), Rulai (United States), Inbenta Technologies (United States), Kore.ai (United States), EdgeVerve Systems (Infosys) (India), Pypestream (United States), Avaamo (United States)

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What’s Trending in Market?

High Demand for Deployment of Cloud-based Call Center AI

Challenges:

Lack of Skilled Employees

Slow Digitization Across Emerging Economies

Opportunities:
Integration of Gesture Recognition With AI-Based Chatbots Or Ivas

Rising Inclination towards Providing Services on Digital Platform

Market Growth Drivers:

Increasing Data Generation through the Internet of Things

Growing Customer Engagement through Social Media Platforms

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Region Included are: North America, Europe, Asia Pacific, Oceania, South America, Middle East & Africa

Country Level Break-Up: United States, Canada, Mexico, Brazil, Argentina, Colombia, Chile, South Africa, Nigeria, Tunisia, Morocco, Germany, United Kingdom (UK), the Netherlands, Spain, Italy, Belgium, Austria, Turkey, Russia, France, Poland, Israel, United Arab Emirates, Qatar, Saudi Arabia, China, Japan, Taiwan, South Korea, Singapore, India, Australia and New Zealand etc.

Market Insights:
In July 2020, Google announced that it has signed up Verizon as the newest customer of its Google Cloud Contact Center AI service, which aims to bring natural language recognition to the often inscrutable phone menus that many companies still use today.

In April 2019, IBM announced that Regions Bank has selected the company’s artificial intelligence (AI) technology to help improve customer service and assist bankers in everyday work.

Strategic Points Covered in Table of Content of Call Center AI Market:

Chapter 1: Introduction, market driving force product Objective of Study and Research Scope the Call Center AI Market.

Chapter 2: Exclusive Summary – the basic information of the Call Center AI Market.

Chapter 3: Displaying the Market Dynamics- Drivers, Trends and Challenges of the Call Center AI Market.

Chapter 4: Presenting Call Center AI Market Factor Analysis Porters Five Forces, Supply/Value Chain, PESTEL analysis, Market Entropy, Patent/Trademark Analysis.

Chapter 5: Displaying the by Type, End User and Region 2021-2028.

Chapter 6: Evaluating the leading manufacturers of the Call Center AI Market which consists of its Competitive Landscape, Peer Group Analysis, BCG Matrix & Company Profile

Chapter 7: To evaluate the market by segments, by countries and by manufacturers with revenue share and sales by key countries in these various regions.

Chapter 8& 9: Displaying the Appendix, Methodology and Data Source.

Finally, Call Center AI Market is a valuable source of guidance for individuals and companies in decision framework.

Data Sources & Methodology

The primary sources involves the industry experts from the Global Call Center AI Market including the management organizations, processing organizations, analytics service providers of the industry’s value chain. All primary sources were interviewed to gather and authenticate qualitative & quantitative information and determine the future prospects.

In the extensive primary research process undertaken for this study, the primary sources – Postal Surveys, telephone, Online & Face-to-Face Survey were considered to obtain and verify both qualitative and quantitative aspects of this research study. When it comes to secondary sources Company’s Annual reports, press Releases, Websites, Investor Presentation, Conference Call transcripts, Webinar, Journals, Regulators, National Customs and Industry Associations were given primary weight-age.

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What benefits does AMA research study is going to provide?

·         Latest industry influencing trends and development scenario.

·         Open up New Markets.

·         To Seize powerful market opportunities.

·         Key decision in planning and to further expand market share.

·         Identify Key Business Segments, Market proposition & Gap Analysis.

·         Assisting in allocating marketing investments.

Definitively, this report will give you an unmistakable perspective on every single reality of the market without a need to allude to some other research report or an information source. Our report will give all of you the realities about the past, present, and eventual fate of the concerned Market.

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