“Revisiting the Recovery Frameworks: Building Trust, Enhancing Governance, Accountability and Consumer Protection,”set the tone for discussions on responsible recovery practices, regulatory accountability, and strengthening trust across India’s credit ecosystem. Over two days, the summit featured expert keynote presentations, executive panel discussions, and fireside chats, bringing together prominent voices from banking, financial services, risk management, and fintech to examine the evolving dynamics of credit and collections. Discussions explored the growing role of artificial intelligence, digital recovery strategies, intelligent underwriting, regulatory compliance, and customer-centric collections in reshaping the industry. The exhibition floor complemented the conference with live demonstrations of innovative technologies and solutions, while curated networking opportunities and 700+ pre-scheduled meetings facilitated strategic connections, knowledge exchange, and potential business collaborations between financial institutions and solution providers.
Featured Speakers and Industry Leaders
Shri M. Rajeshwar Rao – Former Deputy Governor, Reserve Bank of India Saravanakumar A – Managing Director & Chief Executive Officer at BOBCARD Ram Mohan Rao – Executive Director, Securities and Exchange Board of India (SEBI), Priyam Alok – Deputy Managing Director, Saraswat Bank Girish Patnaik – Head, Receivables Management Risk, Bank of Baroda Ateett Parikh – Chief Collections Officer, Capri Global Capital Limited Murali Ramakrishnan – Former MD & CEO, South Indian Bank; Non-Executive Independent Director at RBL Bank Ltd and Sumitomo Mitsui India Credit Company Rishabh Goel – Co-Founder & CEO, Credgenics Abhay Kishore Pandey – Chief Information Officer at State Bank Of India Akshay Yadava – Director at Unique Identification Authority of India (UIDAI) N.D.S.V. Nageswara Rao – Chief General Manager (Operations Process Re engineering) at State Bank of India Poonam Tewari – Chief General Manager at State Bank of India Monica Balchandani – Head Collections at Kotak Mahindra Bank Narasimha Murthy – Head – Retail Credit at John Deere Financial India Manohar Chadalavada – Chief Risk Officer (CRO) at Lendingkart George Koodaly- Chief Business Officer at Muthoot Housing Finance Co. Ltd.Partners Shaping the Credit & Collections Landscape
Presenting Partner: Credgenics Platinum Partners: Rezolv, CredResolve Collections Communication & Intelligence Partner: Exotel Cloud Collections Platform – Ccaas Partner – ClearTouch Gold Partner: Credility Phygital Debt Collection Partner: Mobicule Technologies Pvt. Ltd. Silver Partners: iTuring.ai, Dista, Concentrix, Oolka, Timepay.ai, Enterprise Tiger, Provakil Industry Excellence Partner: IARC (International Asset Reconstruction Company) Exhibitors: Collekt.ai, CreditNirvana, XpertARC, Markytics.AI, iKonTel, Lawcovery, MagickVoice BPO Partner: iMarque Solutions Fintech SRO Partner: Fintech Association for Consumer Empowerment (FACE) Association Partners: Risk Management Association of India (RMAI), Banking FinanceLeaders Share Their Summit Experience
Sharing their experiences at the summit, Mohit Malik expressed his appreciation for the platform and the event team, remarking:“A big thank you to CCS India for the wonderful platform and for inviting me to be part of this insightful event. A special thanks to Ambreen for the wonderful support and for managing the arrangements so professionally. It was a great experience being part of the event. Thank you once again!”Kanwal Nain Singh also shared his appreciation for the event, stating: “It was a wonderful event. It was really nice meeting you and the team. Thank you for all the arrangements and for putting together such a great event.” Praveen Kumar Gutti commended the summit’s execution and business networking opportunities, highlighting its value for the financial services ecosystem:
“I appreciate the entire team at The Future Event for the excellent planning, execution, and management of the 4th Edition Credit & Collections Summit India 2026. The summit provided a valuable platform for meaningful discussions and networking with key banking and financial services stakeholders, while enabling us to showcase CarTrade Exchange’s capabilities across asset recovery, remarketing, and recovery value maximisation. The connections established are expected to create meaningful opportunities for future collaboration.”
Spotlighting Excellence at the Credit & Collections Summit India 2026 Awards
The ceremony celebrated industry leaders and organisations setting benchmarks in innovation, performance, and excellence across the credit and collections ecosystem. Individual Category Collection Maestro of the Year Award – Mayank Sharma, President – Head Gold Loans, IIFL Finance Lending Innovation Champion Award – Narasimha Murthy, Head – Retail Credit, John Deere Financial India Retail Credit Innovator of the Year Award – CA Siddharth Shah, National Credit Head, InCred Financial Services Fraud Prevention Pioneer Award – Vishal Chugh, EVP – Head Risk FRM, Tata Capital Digital Transformation Leader in Credit & Collections Award – Abhay Kishore Pandey, CIO, State Bank of India Visionary Collections Leader of the Year – Ateett Parikh, Chief Collections Officer, Capri Global Capital Limited Distinguished Leader in Credit & Collections Award – Shashidhar Bhat, Chief Collection Officer, Mintifi Thought Leader in Credit & Collections Award – Priyam Alok, Joint Managing Director, Saraswat Bank Excellence in Compliance and Regulations – Risk & Debt Management Award – Girish Patnaik, Head Receivables Management Risk, Bank of Baroda Emerging Leader in Risk/Credit & Collections Award – Rishabh Goel, CEO & Co Founder, Credgenics Special Recognition – Category Leadership Contribution in Risk and Collection Award – Ashish Jain, Head – Strategy / Receivables Management, Bank of Baroda Organisational Category Best Digital Transformation in Credit & Collections Award – L&T Finance Leading Risk Management Framework of the Year Award – Tata Capital Excellence in Collections Strategy & Execution Award – HDFC Bank Best Use of Data Analytics in Credit & Collections Award – Axis Bank Innovation in Lending Practices for Financial Inclusion Award – FlexiLoans Best Fraud Prevention & Security Initiative Award – Piramal Finance Ltd. Customer-Centric Collections Organization Award – SMFG India Credit Best Legal & Compliance Framework in Credit & Collections Award – Kotak Mahindra Bank Emerging Leader in Credit & Collections Technology Award – Bajaj Finance Organization Contributing Most to Credit & Collections Best Practices in India Finance Sector Award – State Bank of India Organization Contributing Most to Credit & Collections Best Practices – Public Sector Bank Award – Bank of Baroda Collections Technology Use Case – Debt Management Award – International Asset Reconstruction Company Pvt. Ltd. Risk & Credit Management Innovator Award – Lendingkart Innovative Risk Management Framework – Collection Practices Award – Credit Saison India Best Portfolio Management Strategies – Debt Management Award – BOBCARD Excellence in AI-Driven Collections & Credit Discipline – Emerging NBFC Award – Tyger Capital Solution Providers Category Best AI-Powered Full Stack Collection Platform Award – Credgenics Best Collections Business Process Outsourcing Award – Concentrix Best End-to-End Collections Management Solution Provider Award – Rezolv Best Legal Collection Solution Provider of the Year Award – Provakil Best Credit Scoring & Risk Assessment Solution Award – TransUnion CIBIL Excellence in Intelligence-Driven Collections and Field Force Management Award – Dista.ai Most Innovative Customer Communication & Engagement Solution for Collections Award – Exotel Best Data Analytics Solution for Credit & Collections Insights Award – iTuring.ai Best Full-Spectrum Collections Management AI Platform Award – CredResolve Most Innovative Digital Collections Platform Award – ClearTouch Voice-First AI Collections Innovator Award – Timepay.aiShaping the Next Chapter of India’s Credit Ecosystem
The 4th Edition Credit & Collections Summit India 2026 reinforced the importance of industry collaboration in navigating technological advancements and evolving regulatory expectations. By bringing together leading financial institutions, industry experts, and technology providers, the summit fostered meaningful dialogue and strategic connections to advance innovation, responsible recovery, and the future of India’s credit ecosystem. Organised by The Future Event Media & Productions and presented by Credgenics, the summit continues to provide a platform for industry leaders to exchange insights, explore emerging solutions, and shape what’s next for credit and collections.Upcoming Editions:
Credit & Collections Summit Saudi Arabia 2027 – 2nd & 3rd February 2027, Riyadh Marriott Hotel Al Wizarat District Credit & Collections Summit Benelux 2027 – 20th & 21st April 2027, Amsterdam Credit & Collections Summit Asia 2027 – 21st & 22nd July 2027, Jakarta https://india.collectionsummit.comStraight from the source: A company announcement in its own words — visit the website to learn more.
