Everyday, AI seems to become bigger and bigger. Large names like Google seem to announce AI updates by the second, while smaller startups are also behind adopting the trend. Without a doubt, it has become a staple in everyone’s lives, making workflow that much easier, accessible, and efficient.
Yet, even as AI continues to thrive, that story is much larger than we think. While once designed for the tech industry only, now it is making its way into all parts of the business. From HR to customer service, technology is quietly taking over and transforming how all enterprises make do.
Statistically speaking, about 90% of people believe that AI will complement employee skills and drastically alter how the workforce operates. That expectation is continually rising, and it is real amongst so many businesses today.
The numbers in mind, it is no secret that AI is here. But while it takes over, it is important to recognize exactly why it exists in the first place. As many would suggest, that’s where the people bring a great deal of advantage.
Unlocking Human Value
As organizations rush to deploy automation and AI, it is quickly revealing how humans and technology work together. While many believe AI is replacing jobs—like in Amazon’s recent instance when the corporation laid off more than 30K roles—others argue it is actually unlocking what humans are capable of.
In a world driven by speed and convenience, AI allows employees to see where they add value most. By taking on the repetitive and predictable tasks, AI frees workers to focus on creativity, problem-solving, relationship building, and the other humanistic skills that fuel innovation and purpose.
This type of shift is especially prominent in enterprise platforms like ServiceNow, where AI-powered solutions streamline requests, predict service issues, and guide employees through complex workflows. Companies such as NewRocket, one of ServiceNow’s leading elite partners, are helping organize an AI-first approach, which embeds AI directly into everyday business processes.
Rather than seeing AI as a tool simply to automate, that kind of effort focuses on helping companies elevate the human experience at work. That means designing workflows that are intuitive so that employees can move into real outcomes and success.
The result of this is incredibly beneficial. Businesses gain faster response times, more productivity, and clarity within the entire workplace ecosystem. But most of all, businesses gain the human expertise by allowing AI to do the generation while the workers take on more of the high-stakes responsibilities.
What This Means
For companies looking toward AI in the workplace, it is a call to rethink what work really means. With the help of services like NewRocket, this is an invitation to evolve.
On one end, AI can reshape the traditional definition of leadership. Decision-makers will no longer have to make the tough calls on their own because AI can become the collaborator. Given it can sift through large amounts of data and determine where inefficiencies happen, employees can use these results to make more informed decisions.
AI can also drive critical thinking skills. The machines may be able to predict, process, and recommend, but it is ultimately up to the humans to interpret and connect the dots. Workplace leaders that cultivate this mindset will be able to inspire, creating environments where innovation is never lost.
Looking Ahead
As businesses face AI head on, this next era of work will look different. It is no longer about the machine or the human as separate parties. Instead, it is about the synergy between both of them in order to achieve long-term potential.
In the coming years, enterprises that adopt a human-centered, AI-first mindset, like the one NewRocket champions, will be the ones to lead in the end. They’ll innovate faster, serve better, and grow beyond the standard.
For enterprises everywhere, take this as your reminder to start with AI today. But don’t forget to use it wisely by putting the people first. That’s where the true evolution will lie.
