The call center AI market comprises AI-based platforms, solutions, and services that utilize speech-based assistants and facilitate stronger interactions and greater engagement at scale across users and platforms. Some time back Google declared the beta rollout for its new enterprise product: Contact Center AI. The declaration was met with a whirlwind of media movement, with numerous columnists referring to measurements about expanding AI reception. Google isn’t the one and only one; numerous organizations are taking off AI imbued items identified with client administration activities. Owing to this announcement, the global call center AI market is picked up sudden pace in forecast of 2019 to 2027.
A recent report by Transparency Market Research offers an in-depth analysis of global call center AI market from 2019 to 2027. It also enlightens various facets such as key drivers, notable developments, and various market opportunities for businesses to gain maximum profit in the projected period.
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Global Call Center AI Market: Notable Developments
- In April 2019, IBM collaborated with Regions Bank Corporation (US) to offer IBM Watson AI innovation to help improve client administration and help financiers in regular work. To guarantee positive client experience, Regions Bank is utilizing Watson Assistance in its contact focuses to support the two clients and workers.
- In February 2019, Google deployed updates in Dialogflow in order to make it progressively dependable, versatile, and exact. The real updates are improved framework element acknowledgment and language support. These upgrades apply to both Dialogflow versions (standard and undertaking).
The global call center AI market has a highly competitive landscape. It is dominated by the presence of various prominent players across the globe. This poses a tough challenge or various new entrants who are willing to establish themselves in the market. In order to overcome the challenge, the new players are focusing on adopting strategies such as mergers, partnerships and collaborations.
On the other hand, the veterans of the global commerce cloud market are focusing on bringing innovative products in the market in order to retain their dominance and acquire any forthcoming opportunities in the duration.