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Top US Business Phone Services in 2021

Adriaan Brits

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In recent years, the global number of business VoIP subscribers reached a total of  204.8 billion, according to studies done by Future Market Insights

Business phone systems used to be pretty much the same, which made them easy to compare. With the emergence of VoIP, which allows users to make phone calls over the internet, and the ability to store data in the cloud, unified communications as a service were born (UCaaS).

Most companies no longer offer stand-alone business phone services. Rather, they’re packaging phone services with other features like messaging, video conferencing, business apps, and contact center solutions.

The modern business phone service has revolutionized the way business communication takes place. In the below discussion we will compare business phone options available in the U.S:

RingCentral

RingCentral’s entire cloud-based unified communications as a service (UCaaS) platform connects numerous communication and collaboration technologies. Voice, business texting, team collaboration, video conferencing, and online meetings are just a handful of the technologies available.

Furthermore, RingCentral connects all devices – smartphones, tablets, desk phones, and laptops — allowing it to be the ideal business phone solution for any company. RingCentral provides complete unified communications as a service (UCaaS), which has been developed to integrate perfectly inside your current application framework, in addition to VoIP business phone services and cloud PBX. RingCentral’s solutions grow with a business, making it possibly a good fit for most size companies.

Talkroute

Talkroute is a business phone service provider that uses voice over internet protocol (VoIP) to make small businesses appear larger than they are. For your business needs, they provide a plethora of features such as call routing, business hour settings, call forwarding, free number, hold music, SMS text messaging, visual voicemail, and much more. Customers rate Talkroute’s customer service positively, which is refreshing in an industry where many competitors have received overwhelmingly negative feedback for difficult customer service experiences. 

Nextiva

Nextiva is a company that combines its business phone, video conferencing, collaboration, and customer management services to provide a unified platform for businesses. This platform aids businesses in managing internal and external communications, productivity (accessing company analytics to make better decisions), and customer connections. Its services are used by a wide range of companies, including restaurants, schools, and law firms. The company is located in Scottsdale, Arizona, and has offices in the United States, Ukraine, and Mexico. It was founded in 2006 and officially debuted in 2008.

eVoice

eVoice is similar to other business phone systems, with the exception that you can use their cloud-based PBX phone line to receive calls from anywhere. They also provide a live receptionist service that will answer your calls and assist you with a variety of administrative tasks like scheduling appointments, collecting customer information, and processing payments, to mention a few. A 30-day money-back guarantee is offered by eVoice. Within seven days of creating your account, you will receive a free professionally recorded greeting. 

Grasshopper

Grasshopper provides a digital phone system with automated greetings, call forwarding and an instant response function that replies to missed calls instantly. Grasshopper relies on stable internet and cell phone network connections because it uses Voice over Internet Protocol (VoIP) and Wi-Fi calling. Grasshopper does not have email or video conferencing capabilities, unlike some other business phone systems, but it does offer video and audio conferencing, as well as screen sharing, through a third party. Grasshopper replaced the per-user monthly price that is more popular among business phone service providers with a flat monthly pricing structure.

Why do I need a business phone line?

You need a separate business phone number for a variety of reasons, including keeping your personal calls personal and your company calls professional. 

For most new businesses, cash flow is a major issue. The most common reason for new enterprises failing is a liquidity shortage. Most new business owners are unaware that establishing business credit is more difficult than establishing personal credit. Lenders are more likely to raise an eyebrow if you don’t have a dedicated business line with 411 directory help. It indicates to lenders that you may not be as serious about your business as they would like.

You may also be unable to obtain certain types of company insurance if you do not have a business phone line. Some insurers may not cover your business unless you have a business phone line. Another reason to have a business phone number is that having a business phone plan will likely cut your business insurance costs.

Final Thought

The best small business phone systems will differ depending on the needs of the company. There is no single business phone system that will work for all types of businesses. In general, the best business phone services and business phone system companies have the same basic call features, such as call forwarding and call recording. However, as small business phone services begin to add more features to their voice over internet protocol (VoIP) business phone plans, the differences become much more visible.

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