Trying to work from home or on the go as a Northwell Health employee? Northwell Health remote access makes it possible to get to your work email, files, and other important tools from almost anywhere. If you’re new to the process or just need a refresher, this guide breaks down each step, so you’re not left guessing. We’ll cover everything from getting your device ready to logging in, using your work apps, and keeping your info safe.
Key Takeaways
- Northwell Health remote access lets employees work securely from home or other locations.
- You need to set up certain apps and register your device before logging in.
- Multi-factor authentication is required for extra security when accessing the system remotely.
- You can reach important tools like Microsoft O365 and Citrix apps once you’re logged in.
- If you run into trouble, IT support and self-help resources are available to help you out.
Understanding Northwell Health Remote Access
Getting set up to work away from the office can sound complicated, but remote access for Northwell Health employees is actually pretty practical. Remote access lets you securely connect to important resources, like patient records and apps, even if you’re not at a Northwell location. Let’s break down how it benefits you, the types of devices that work, and the security details to keep in mind.
Benefits of Remote Access for Employees
Many folks don’t realize just how useful remote access can be until they try it. Here’s what stands out:
- You can work from almost anywhere, so your schedule isn’t chained to your office desk.
- Secure access to essential apps and electronic health records (EHR) allows for quick decision-making.
- Collaboration with colleagues is smoother since you all see the same updated information in real time. Solutions like modern interoperability platforms make sharing data possible.
- Business continues in emergencies—say, you can’t make it in because of weather or travel issues.
Compatible Devices and System Requirements
Before you get too excited, it’s smart to check whether your device meets the basics for remote access. You’ll need:
| Device Type | Supported Operating Systems | Web Browser |
|---|---|---|
| Desktop | Windows 10 or newer; macOS 11+ | Chrome, Edge, Safari |
| Laptop | Windows 10 or newer; macOS 11+ | Chrome, Edge, Safari |
| Tablet | iOS 14+; Android 10+ | Chrome, Safari |
| Smartphone | iOS 14+; Android 10+ | Chrome, Safari |
- You need a reliable internet connection—wired is best, but Wi-Fi is fine if it’s stable.
- Some applications might need extra downloads, like Citrix or a VPN client.
- Make sure your device has anti-virus software installed and updated.
Key Security Considerations
Security isn’t just for the IT department. Everyone plays a part. Here are a few points you can’t skip:
- Always use your own login credentials. Never share passwords.
- Multi-factor authentication (MFA) is mandatory. This usually means entering a code from your phone in addition to your password.
- Never download patient data or confidential files onto personal devices.
- Log out completely when you’re done, especially if you’re not on a Northwell-owned device.
- If something feels odd, or if you’re unsure about an email or file request, contact your IT support.
If you follow these, you’ll keep the system—and Northwell’s data—safer for everyone.
Setting Up Northwell Health Remote Access on Your Device
When you’re getting started with Northwell Health remote access, there are a few steps that you need to take to make sure everything works later on. Doing the setup right the first time saves a lot of headaches. Here’s what you’ll need to do:
Downloading Required Software and Applications
First up, you’ll need to install the programs Northwell recommends. They usually have very specific apps for remote work, so picking anything else is only going to get you stuck.
- Go to the Northwell employee portal and look for the downloads section for remote access tools
- Download the correct version of each application (like Citrix or VPN client) based on your device (Windows, Mac, etc.)
- Double-check system requirements before installing. Outdated devices can cause hiccups
If you run into problems while installing, check the software FAQ or get in touch with IT support. Sometimes the smallest mix-up—wrong version, missed pop-up—can mess up your whole access.
Configuring Security Settings
Before logging in, your device has to meet certain security settings to keep things safe (for you and for patients). Here’s a straightforward checklist:
- Update your antivirus software and make sure real-time protection is on
- Turn on firewall protection (built-in on Windows and Mac)
- Enable automatic updates for both your operating system and installed applications
- Make sure your device password is strong, at least 8 characters—and don’t share it
- Set up multi-factor authentication, like PIN plus token code, for your login (authentication information)
If the device doesn’t pass these checks, remote access won’t let you through. It’s Northwell’s way of keeping data locked down.
Registering Your Device with IT
Lastly, you’ll need to register your device so Northwell’s IT team knows who is connecting and from where. The steps are usually:
- Fill out the registration form through the employee portal (you’ll need your device info—model, system version, etc.)
- IT may send you a confirmation or ask for a quick verification
- Once approved, you’ll get a message that your device is ready for remote access
It’s a bit of hoop-jumping, but it means less chance of random devices poking around the network. Every step is there to help keep your access safe and reliable.
Logging In to the myRemoteAccess Portal
Getting into the myRemoteAccess portal is the first step to getting your work done away from the office. With the right setup, you can securely connect from home, a café, or just about anywhere. Here’s how to get started, what you can expect, and what to do if something goes wrong.
Step-by-Step Login Instructions
- Open your web browser and go to the myRemoteAccess portal URL provided by Northwell Health IT.
- Enter your Northwell network username and password. Make sure the caps lock isn’t on since passwords are case-sensitive.
- If you’re logging in for the first time, you might be prompted to enroll in multi-factor authentication (more on that below).
- Once you’re in, you’ll see a dashboard. Click on the application or resource you wish to access.
A few tips:
- Use a private, secure internet connection whenever possible.
- Don’t use public/shared computers if you can avoid it.
- Log out fully when you’re done.
Multi-Factor Authentication Process
Multi-factor authentication (MFA) adds an extra shield to your account. Here’s how it usually works:
- The system prompts you for a second form of verification after you enter your password.
- Choose your preferred verification method. Options often include:
- An app on your phone (like Duo Mobile)
- Text message (SMS)
- Phone call
- Approve the sign-in through the chosen method. You’ll get access once you confirm.
If it’s your first time, follow on-screen instructions to set up your second factor. Keep your phone or device handy when logging in remotely.
Troubleshooting Common Login Issues
Login problems happen to everyone. Here’s a quick checklist for common issues:
- Double-check that you’re using the correct username and password.
- Make sure your internet connection is working.
- If MFA fails, try restarting your authentication app or request a new code.
- Clear your browser’s cache if the portal won’t load.
| Problem | Possible Fix |
|---|---|
| Forgot password | Use the "Forgot Password" link to reset it |
| MFA won’t approve | Reboot device, check time settings, or reinstall app |
| Portal won’t open | Try a different browser or restart your computer |
Still stuck? Contact the IT Help Desk for help. They’ll walk you through whatever’s going wrong, step by step.
Accessing Essential Applications Remotely
Remote work can sound intimidating at first, but once you know exactly how to reach the apps you need, things get a lot simpler. In this section, we’ll go through the steps for the tools you probably use the most, and outline how to handle sensitive info even when you’re not physically in the office.
How to Use Microsoft O365 via Remote Access
Microsoft O365 is what most folks lean on for email, documents, and meetings. To use O365 when working remotely at Northwell Health, do the following:
- Navigate to the myRemoteAccess portal from a secure browser.
- Enter your Northwell Health user credentials.
- Select Microsoft O365 from the list of available services.
- Follow the prompts to access your mailbox, calendar, and collaboration tools.
You’ll need to ensure your browser is updated and pop-ups aren’t blocked, as this sometimes causes O365 not to load properly. If you run into password headaches, it’s a good time to check out tips on strong, manageable passwords like those in tech professionals’ password advice.
Connecting to Citrix Storefront Applications
Certain medical records and specialized clinical platforms run through Citrix. It’s designed to allow remote access to apps just like you’re at your work desk. Here’s how to get started:
- Download and install the latest Citrix Workspace app if you haven’t already.
- Log in to the myRemoteAccess portal and select Citrix Storefront.
- Click on the applications you need (e.g., electronic health records).
- Follow on-screen instructions for two-step verification if prompted.
If something doesn’t load, double check your internet connection and security settings.
Securely Managing Patient Information
When working off-site, keeping patient info private is not just good practice—it’s mandatory.
- Never work in public spaces where screens can be seen.
- Log out of all applications when not in use.
- Transfer files via approved, encrypted methods only—never by personal email.
Here’s a quick list of do’s and don’ts:
| Do | Don’t |
|---|---|
| Use company VPN | Use public Wi-Fi |
| Lock screen when away | Leave files unattended |
| Report lost devices ASAP | Ignore security alerts |
Being careful with sensitive information when working remotely isn’t just a suggestion—it’s a responsibility.
That’s the overview you’ll need to get to your main applications without hassle. Stick to these basics and you’ll be set up for a productive day.
Staying Secure While Using Northwell Health Remote Access
Keeping your data and Northwell’s systems safe is a shared responsibility. When working offsite or at home, things can get tricky fast. Here’s what you need to know for preventing unauthorized access and keeping private info private.
Best Practices for Password Management
Managing all these passwords can feel like a job of its own. But it’s the simplest way to stay safe. Never share your login info, and don’t use the same password everywhere. Here are some easy tips:
- Change your password at least every 90 days.
- Avoid using common words or obvious patterns (like "Password123!").
- Use a combination of:
- Uppercase and lowercase letters
- Numbers
- Special characters
- Never write passwords on sticky notes around your work area.
- If you think someone may know your password, reset it immediately.
Protecting Sensitive Data When Working Remotely
When you’re working outside the office, you’re the gatekeeper. Patient records and business files need extra care.
- Always log out or lock your device when you step away—even "just for a minute."
- Don’t save patient info or work files to your personal devices unless you’ve been told it’s OK.
- Use encrypted connections (VPN or remote access portals) for everything related to work.
- Make sure your antivirus and software updates are current. These keep out malware and viruses.
- If you have questions about the right way to handle health data, check with resources like the 24/7 nurse line for extra guidance.
Responding to Security Alerts and Suspicious Activity
Sometimes you’ll get security alerts, or maybe you’ll notice something strange—like a login you didn’t make or files you didn’t change. Here’s how to react:
- Don’t ignore it! Read alerts right away.
- Change your password if you notice anything off.
- Report the suspicious activity to the IT help desk.
- Disconnect from remote access if you think something is really wrong.
- Document what happened so IT can trace the issue later.
Quick response can mean the difference between a small issue and a big data breach.
Remember, every click matters when you’re remote. A little caution goes a long way.
Getting Help and IT Support
Sometimes you just hit a wall with remote access or tech issues, even after going through every checklist. Northwell Health has a few ways you can get help fast, whether you run into login trouble, can’t download an app, or something just isn’t working right. Here’s how to find support without losing your cool.
Contacting the IT Help Desk
The IT Help Desk should be your go-to for urgent or unusual problems. Before you call or email, it helps to have the following info ready:
- Your Northwell Health employee ID (or NetID)
- A description of the device or app you’re using
- Any error messages or screenshots
Typically, you can reach out to the Help Desk by phone or a self-service portal. Hours and contact details are found in your onboarding paperwork, but you can also find more on proper internet use policy guidance including security and support expectations. Help Desk folks deal with everything from password resets to device registration.
Using the Remote Support Client
If your issue is tough to describe, the IT team might use a secure remote support client. Here’s how it works:
- The support agent will give you a link or prompt to download the tool
- You accept a remote session after verifying the agent’s identity
- The agent can see your desktop (but you stay in control), making it easier to sort out tricky problems
This process is safe and only active when you allow it. You can end the session at any time.
Self-Service Resources for Employees
You don’t always need to wait for help. Northwell Health offers several self-serve options for typical problems:
- Password reset portals for quick fixes
- FAQs that cover login, remote app access, and security settings
- Step-by-step PDF guides on working remotely, app downloads, and device registration
Keep in mind, these resources get updated often as systems change. Bookmark common reference links and check FAQs first if you hit minor snags—chances are, someone else had the same problem recently.
Sometimes problems just need a human touch, but with these support options, getting connected again shouldn’t feel overwhelming.
Wrapping Up
So, that’s pretty much it for getting set up with Northwell Health remote access. It might seem like a lot at first, but once you go through the steps a couple of times, it gets easier. Just remember to keep your login info safe and follow any security tips from IT. If you ever get stuck, don’t hesitate to reach out to the help desk—they’re there for a reason. Working remotely can be a big change, but with the right tools, you can get your job done from just about anywhere. Good luck, and stay connected!
Frequently Asked Questions
What is Northwell Health Remote Access used for?
Northwell Health Remote Access lets employees connect to work tools and files from home or anywhere outside the office. This helps staff stay productive and get important information when they are not at their usual work location.
Can I use my personal laptop or phone for remote access?
Yes, you can use your own laptop, tablet, or smartphone to connect. Just make sure your device meets the basic system requirements and has the latest updates installed for safety.
How do I log in to the myRemoteAccess portal?
To log in, go to the myRemoteAccess website. Enter your work username and password. You may also need to enter a special code sent to your phone or email as an extra security step.
What should I do if I forget my password or can’t log in?
If you forget your password or can’t log in, you should contact the IT Help Desk right away. They can help you reset your password or fix any other login problems.
Is it safe to access patient information remotely?
Yes, it is safe as long as you follow all security rules. Always use secure connections, never share your password, and make sure you log out when done. This keeps patient information private and protected.
Where can I get help if I have trouble with remote access?
You can reach out to the IT Help Desk for help. There is also a remote support client you can use, and you can find guides and tips on the employee self-service website.
